Resident Services
Aquatera is proud to offer the utmost in resident services. Expect nothing less from our resort style community. We’ve made it extra thoughtful by design. We’re here to provide for every convenience no matter how big or small. After all, you deserve the best and at Aquatera we are here to give you the ultimate lifestyle in every aspect.
Newsletter
Check out this month’s newsletter with important announcements, event updates and more! Stay up to date on what is happening at Aquatera!
Resident Rewards Program
As a resident of Aquatera, you are automatically enrolled as a premier member in our Resident Rewards Program. Your complimentary membership offers a number of unique benefits and lifestyle enhancement experiences.
By partnering with local service providers, restaurants, and shops, we’ve created an Aquatera reward card that provides you with access to a host of perks, discounts, and services*. Examples of participating providers include local eateries and more.
Committed to providing exceptional lifestyle and personal service for our residents, the reward program also incorporates the following:
- Friendly, responsive staff that serve as Neighborhood Experts and Relocation Specialists
- Complimentary high-speed Wi-Fi Internet access at the pool
- Fully-equipped fitness center
- Club room with full kitchen, media center and pool table
- Special events throughout the year
- Residents’ Pet of the Month Program
- Pet Treats available in the Leasing Center
- Fresh hot beverages and gourmet cookies available daily
- Resident Referral bonuses
*We’ll keep you updated on participating merchants via e-mail, newsletter and this webpage.
Package Drop Off and Pick Up
Hours: Monday-Saturday 9am-6pm, Sundays 10am-5pm
If you’re expecting a package delivery while not at home, we’d be happy to sign for your package and store it in our leasing office.
Track your packages.
fedex.com/us
www.ups.com
Pest Control
We offer a complimentary pest control service every Friday! Please visit the leasing office in advance to fill out a pest control request form and pick up a pest control tip sheet from our office. Complete and Fax to the Leasing Office at 619 325-0305 or Email the form to aquatera@hgfenton.com.
Download Aquatera’s Pest Control Form (Ants, Silverfish, Fleas, Ticks)
Valet Dry Cleaning
No need to go anywhere for your dry cleaning needs! Relaxx Dry Cleaning comes to Aquatera for your convenience! Residents will receive 30% OFF First Time Use! Visit the website and register @ www.RelaxxDryCleaning.com Visit the Leasing Office to drop off and/or pick up your clothes!
Convenience: Free Pick-up and Delivery to your home or office on Mondays & Thursdays! We have reusable bags available in the leasing office!
Value Pricing: Affordable Dry Cleaning and Laundry service saving you money without sacrificing quality.
Dependable Service: With the twice-per-week (Mondays & Thursdays) scheduled service days you will save time and money on gas!
Online Capabilities: Manage every aspect of your account online @ www.relaxxDryCleaning.com
Environmentally Friendly: Eco-Friendly cleaning process and Alternative-Fuel delivery vehicles reducing fuel usage
Poolside Towel Service
We are happy to provide a poolside towel service for your convenience and enjoyment. We ask that you please drop off the used towels in the bins provided in the pool exit gates and not take the towels home so we may continue to provide this service.
Poolside Menu Service
Poolside Menu 2015 is COMING SOON! We are partnering up with some great restaurants that will not only deliver pool side, but are offering exclusive discounts and promotions to Aquatera residents!
With summer 2015 here, we are updating our selection of restaurants that we will partner with to provide delivery to the pool! Check back with us soon to see what we come up with! These discounts will also apply if you request delivery to your apartment home @ Aquatera!
How-to-Guides
For your convenience, we’ve included these helpful pdf guides. If you have any additional questions, please contact our leasing office at 619-293-7700 and we’ll be happy to help.
How to Care for Granite Countertops
GE Gas Stove Manual
GE Refrigerator Manual
GE Microwave Manual
GE Dishwasher Manual
Kenmore Front Load Washer Manual
Kenmore Front Load Dryer Manual
Programming your Garage Personal Pin
Tanning Bed User instructions
Accent Walls
Looking to customize your apartment home? Take advantage of accent wall colors we offer and re-create the look of the model! Walls are only $100 per wall (covers us painting and painting it back). Just let us know which colors you’d like and which walls you’d like to customize and we’ll take care of the rest. Take a look at our color selections below and contact us to make arrangements:
DOWNLOAD ACCENT WALL COLOR SELECTIONS HERE
UTILITIES/POSTAL RESOURCES
Utilities
Water, Sewer, Trash
Check your outstanding balance, review your most recent bill, and make your payment directly.
MultiFamily Utility Company, Inc..
Toll-Free: 800-501-6820
http://www.multifamilyutility.com
Gas & Electric
Check your outstanding balance, review your most recent bill, and make your payment directly.
www.sdge.com
Cable
Set up service, review your statement/most recent bill, and make your payment directly.
www.twcbc.com/sandiego – Contact Oscar: 858-583-0322
www.att.com/uverseconnect – Contact Alex: 858-859-7432
United States Postal Service
Change your address, schedule package pick-up, request your mail to be held while you are on vacation, or find your local post office at www.usps.com.
Fedex & UPS
Track your packages.
fedex.com/us
www.ups.com